Moving from one eCommerce platform to another can be a challenging task, especially when it comes to transferring important data such as customer information and historical orders. In this case, if you are moving from Turbify, formerly Yahoo! Store, to BigCommerce, you may want your customer’s historical orders to be transferred to the new platform.

Your Store Wizards offers an add-on service for our Platform Transfer Service, or as a standalone service, which allows you to import your customer’s historical orders from Turbify to BigCommerce. This service will save you the hassle of manually transferring orders or storing them offline, ensuring that all of your crucial data is kept in one place.

However, it’s important to note that in addition to historical orders, customer data must also be imported into the new platform. This means that customer details, including name, address, and email, must be transferred to the new platform as well. It is essential to ensure that the import process is carried out correctly to prevent any errors or discrepancies in the data.

Our Historical Order Import service makes the process of migrating to BigCommerce from Turbify a seamless and hassle-free experience. With our expertise, you can rest assured that your historical order data will be transferred as accurately and completely as possible.

Our Historical Order Import service includes:

• Importing customer information
• Importing all, or a range of, historical orders

One-Time Charges:

• Up to 25,000 orders – $799
• 25,001 to 50,000 orders – $1299
• 50,001 + orders – $2399

Recurring Charges:

• None

Important Disclaimers:

If choosing to import orders from Turbify to BigCommerce, there are important things you must be aware of:

• Customers who have ordered previously will need to reset their password by clicking the “forgot password” link the first time they order on your new platform;
• Stored credit cards and payment methods are not imported with customer records;
• Due to limits imposed by Turbify, only the first 20 items on an order can be exported;
• Not all orders will import due to bad data. This is most common for orders placed outside the United States. Expect anywhere from 5-15% of orders fail to import;
• We do our best to match items on orders to the items in your new store, but not all will match up. For items that do not match, we create a custom item that includes the product name, quantity, and price, but it will not link to the live item in the store;
• Imported orders will not maintain the order number from your old store and will be co-mingled with orders in your new platform. However, we do put the old order number on them for reference and mark them as “imported”;
• Before importing orders, it is important that we coordinate with you so inventory is not impacted and your back-end order processing system does not attempt to process imported orders.
• Voided and orders marked as fraud, will not be imported.