Both BigCommerce and Shopify support most, if not all, product review services and have apps available for them in their app stores.  Keeping the same product review service on your new store is the easiest, and recommended way.  However, we can discuss options for migrating product reviews from your current provider to your new platform’s standard review feature or a new provider.

Additional fees may apply for product review migration.

As part of our Premium Platform Transfer Service, we will import:

• Items/Products
• Static pages such as “About Us” and other informational pages
• Category/Section/Collection pages where you may have SEO-optimized content

By default, we do not import customer data and historical orders. If you’re choosing to have this data imported, there are important things you must be aware of:

• Customers who have ordered previously will need to reset their password by clicking the “forgot password” link the first time they order on your new platform;
• Stored credit cards and payment methods are not imported with customer records;
• Due to limits imposed by some platforms such as Turbify, only the first 20 items on an order can be exported;
• Not all orders will import due to bad data. This is most common for orders placed outside the United States. Expect anywhere from 5-15% of orders fail to import;
• We do our best to match items on orders to the items in your new store, but not all will match up. For items that do not match, we create a custom item that includes the product name, quantity, and price, but it will not link to the live item in the store;
• Imported orders will not maintain the order number from your old store and will be co-mingled with orders in your new platform. However, we do put the old order number on them for reference and mark them as “imported”;
• Before importing orders, it is important that we coordinate with you, so inventory is not impacted and your back-end order processing system does not attempt to process imported orders.
• Voided and orders marked as fraud, will not be imported.

Unfortunately, if you have a blog tied to your existing store, your blog will no longer be accessible once you cancel your service.  But have no fear!  We have a team of WordPress developers who migrate your WordPress blog at the same time your store is being migrated so you won’t miss a beat.

WordPress blog migration is not part of our Platform Transfer Service and is available at an additional cost.  More information can be found here.

Both BigCommerce and Shopify offer a built-in blog, however, we do not have a way to migrate blog posts from WordPress to either one of these platforms.  We only offer migration services for WordPress to WordPress.

Each migration is different and the most complex part of the project is the data migration.  Depending on how complex your store’s data is, we recommend budgeting a minimum of four months for the entire project, keeping in mind the project may end sooner or last longer depending on data issues, changes in scope, or approval turnaround time.

That depends.  While each of those platforms has its pros and cons, at the end of the day it will come down to which one best suits your needs.  We can walk you through what makes each platform unique and help you make the best choice.

Yes!  We have the ability to set you up with a limited-time trial store where you can kick the tires and check out the backend to gauge your comfort level.  Email us to request a trial store.

You sure can and we can implement that theme for you.  However, that service only includes data migration and theme implementation.  We will not make any modifications to the theme other than colors and setting up the available options within the theme.  This allows you to update the theme anytime the theme author releases updates.

We pride ourselves on being one of the most affordable options for migrating to BigCommerce or Shopify. Our Premium Platform Transfer Service is a fully custom solution and is priced accordingly.  We will customize a solution that best fits your needs and budget.

If you’re considering migrating to BigCommerce or Shopify, and have a limited budget, our Platform Transfer Service Lite is for you!  It comes with the same data migration package but includes our own pre-designed theme based on your platform’s base framework.  We offer a few design choices for you to choose from and this is a very affordable option for those wishing to migrate now and move to a fully custom storefront later on.

Absolutely!  Just click here to see our complete portfolio of stores we’ve migrated to BigCommerce and Shopify.

We have answers!  Feel free to contact us for any questions you have about migrating to BigCommerce or Shopify.